Upwork: Summary of Old Reports/ Conference Calls: Difference between revisions

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== Earnings Call Q4 2018 ==
== Earnings Call Q4 2018 ==


* A big part of SMB are in IT and cross-border<ref>https://capedge.com/transcript/1627475/2018Q4/UPWK</ref>.
* A big part of SMB are in IT and are cross-border<ref>https://capedge.com/transcript/1627475/2018Q4/UPWK</ref>.
* Building enterprise business where a big part are non-IT and domestic hiring-specific.
* Building enterprise business where a big part are non-IT and domestic hiring-specific.


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* There are over 50 companies that spend over a $1 million a year on the platform.
* There are over 50 companies that spend over a $1 million a year on the platform.
* Long-term target of 80%-85% gross margin.
* Long-term target of 80%-85% gross margin.
* A huge part of gross margin growth will come from payment cost, hence if more clients adopt ACH payment, it helps with leverage.
* A huge part of gross margin growth will come from payment cost(credt card fees), hence if more clients adopt ACH payment, it helps with leverage.
* Client spend retention is much higher for enterprise than the overall marketplace, i.e the bigger the company the more the spend retention.
* Client spend retention is much higher for enterprise than the overall marketplace, i.e the bigger the company the more the spend retention.
* U.S domestic marketplace is 20% of the business and is growing at 35%.
* U.S domestic marketplace is 20% of the business and is growing at 35%.
* Have low awareness within the traditional buyers of staffing services. These buyers don't also consider them as alternatives to staffing services.
* Have low awareness within the traditional buyers of staffing services. These buyers don't also consider them as alternatives to staffing services.
== Earnings Call Q3 2019 ==
* Managed services is an headwind to take rate when it is growing slower than marketplace. This is because, "revenue recognition policy, managed services is recognized as 100% take rate, whereas the rest of our business is recognized as the net revenue being the take rate," said Kastriel<ref>https://capedge.com/transcript/1627475/2019Q3/UPWK</ref>.
* U.S clients who start with U.S freelancers end up spending more when they start hiring from outside U.S, so they are introducing graduation path where they introduce clients with non-U.S freelancers when their stay in the platform matures.
* U.S clients who start by hiring U.S freelancers retains less.
* Sales team is mainly targeting U.S and Canadian companies.
== Earnings Call Q4 2018 ==
* Over 85% of Upwork's GSV was derived from larger engagements and comple projects<ref>https://capedge.com/transcript/1627475/2019Q4/UPWK</ref>.


== References ==
== References ==